IT Support Packages We offer a variety of IT support packages to suit your practice regardless of its size or budget. If you can't find what you are looking for below, we also offer customised packages tailored to your specific needs and requirements.

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Pkg. 1

Help Desk

Our most cost friendly package; IT strategy and essential support.

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  • Custom IT Strategy
  • Experienced Certified Engineers
  • 2 Hours / Month Telephone Support (9-5)
  • Remote Desktop / Laptop Support
  • Custom IT Strategy
  • Experienced Certified Engineers
  • Telephone Support Mon-Fri (9-5)
  • Remote Desktop / Laptop Support (basic)
  • Basic Printer / Peripheral Support
  • Computer Details in Secure Database
  • Network Details in Secure Database
  • Simple Phone Support (up to 10min)
  • VetTec Remote Support Client Software
  • Anti-Virus Software
  • On-site Support
  • Hardware & Software Procurement
  • Managing Licenses & Subscriptions
  • Assistance with Web & Digital
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Pkg. 2

Secure

With added extras for security and support across multiple levels.

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  • Custom IT Strategy
  • Experienced Certified Engineers
  • 4 Hours / Month Telephone Support (9-5)
  • Custom IT Strategy
  • Experienced Certified Engineers
  • Telephone Support Mon-Fri (9-5)
  • Remote Desktop / Laptop Support (basic)
  • Full Desktop / Laptop Support
  • Basic Printer / Peripheral Support
  • Full Peripheral Support
  • Network Support
  • Basic Server Admin Support
  • Computer Details in Secure Database
  • Network Details in Secure Database
  • Simple Phone Support (up to 10min)
  • VetTec Remote Support Client Software
  • Anti-Virus Software
  • On-site Support
  • Hardware & Software Procurement
  • Managing Licenses & Subscriptions
  • Assistance with Web & Digital
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Pkg. 3/ Most popular

Growth

Perfect for those businesses that need more, minus some extra details.

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  • Custom IT Strategy
  • Experienced Certified Engineers
  • 10 Hours / Month Telephone Support (9-5)
  • Critical Support (24/7)
  • Custom IT Strategy
  • Experienced Certified Engineers
  • Telephone Support Mon-Fri (9-5)
  • Critical Support (24/7)
  • Remote Desktop / Laptop Support (basic)
  • Full Desktop / Laptop Support
  • Fully Managed Desktops / Laptops
  • Basic Printer / Peripheral Support
  • Full Peripheral Support
  • Network Support
  • Full Network Support
  • Basic Server Admin Support
  • Full Server Support
  • Managing Relationships & Communications with Vendors
  • Access to Helpdesk (24x7)
  • Computer Details in Secure Database
  • Network Details in Secure Database
  • Simple Phone Support (up to 10min)
  • VetTec Remote Support Client Software
  • Anti-Virus Software
  • On-site Support
  • Microsoft 365 Apps
  • Hardware & Software Procurement
  • Managing Licenses & Subscriptions
  • Assistance with Web & Digital
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Pkg. 4

Full support

Covers all areas with comprehensive tailored IT strategy and support.

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  • Custom IT Strategy
  • Experienced Certified Engineers
  • Unlimited Telephone Support (9-5)
  • Critical Support (24/7)
  • Full desktop / laptop support
  • Office 365 Business Premium
  • Critical Support (24/7)
  • Custom IT Strategy
  • Experienced Certified Engineers
  • Telephone Support Mon-Fri (9-5)
  • Remote Desktop / Laptop Support (basic)
  • Full Desktop / Laptop Support
  • Fully Managed Desktops / Laptops
  • Basic Printer / Peripheral Support
  • Full Peripheral Support
  • Network Support
  • Full Network Support
  • Basic Server Admin Support
  • Full Server Support
  • Fully Managed Infrastructure
  • Managing Relationships & Communications with Vendors
  • Full Time Outsourced IT Department
  • Access to Consultant / CIO for Regular Meetings
  • Access to Helpdesk (24x7)
  • Computer Details in Secure Database
  • Network Details in Secure Database
  • Simple Phone Support (up to 10min)
  • VetTec Remote Support Client Software
  • Anti-Virus Software
  • On-site Support
  • Microsoft 365 Apps
  • Microsoft 365 Business Basic
  • Microsoft 365 Business Standard
  • Hardware & Software Procurement
  • Managing Licenses & Subscriptions
  • Assistance with Web & Digital
  • Business Planning & Marketing
Full features Show all features
What's included: Help Desk Secure Growth Full support
  Custom IT Strategy
Custom IT Strategy
  Experienced Certified Engineers
Experienced Certified Engineers
  Telephone Support Mon-Fri (9-5) 3
Telephone Support Mon-Fri (9-5) 3
  Critical Support (24/7)
Critical Support (24/7)
  Remote Desktop / Laptop Support (basic)
Remote Desktop / Laptop Support (basic)
  Full Desktop / Laptop Support
Full Desktop / Laptop Support
  Fully Managed Desktops / Laptops
Fully Managed Desktops / Laptops
  Basic Printer / Peripheral Support
Basic Printer / Peripheral Support
  Full Peripheral Support 9
Full Peripheral Support 9
  Network Support 10
Network Support 10
  Full Network Support
Full Network Support
  Basic Server Admin Support
Basic Server Admin Support
  Full Server Support
Full Server Support
  Fully Managed Infrastructure
Fully Managed Infrastructure
  Managing Relationships & Communications with Vendors
Managing Relationships & Communications with Vendors
  Full Time Outsourced IT Department
Full Time Outsourced IT Department
  Access to Consultant / CIO for Regular Meetings
Access to Consultant / CIO for Regular Meetings
  Access to Helpdesk (24x7)
Access to Helpdesk (24x7)
  Computer Details in Secure Database
Computer Details in Secure Database
  Network Details in Secure Database
Network Details in Secure Database
  Simple Phone Support (up to 10min)
Simple Phone Support (up to 10min)
  VetTec Remote Support Client Software
VetTec Remote Support Client Software
  Anti-Virus Software
Anti-Virus Software
  On-site Support 24
On-site Support 24
  Microsoft 365 Apps
Microsoft 365 Apps
  Microsoft 365 Business Basic
Microsoft 365 Business Basic
  Microsoft 365 Business Standard
Microsoft 365 Business Standard
  Hardware & Software Procurement
Hardware & Software Procurement
  Managing Licenses & Subscriptions
Managing Licenses & Subscriptions
  Assistance with Web & Digital
Assistance with Web & Digital
  Business Planning & Marketing
Business Planning & Marketing

3 Help Desk = 2 hours / month; Secure Package = 4 hours / month; Growth Package = 10 hours / month; Full Support = unlimited hours / month 9 Secure package includes with vendor support only 10 Help Desk = limited; Secure Package = LAN & basic network 24 Help Desk = From $195 per hour; Secure Package = 4 hours / month, then from $165 per hour; Growth Package = 20 hours / month then from $145 per hour; Full Support = unlimited within scope

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